Project Description

5-star aged care

Arcare is a family-owned business that has been at the forefront of seniors’ living for over 40 years.

Property Republic was called upon by the Arcare team to assist with mystery shopping of their internal team as well as competitors.

From initial enquiry to site visit and follow up, the whole customer experience was reviewed and rated, and a report was provided.

The offering was also tailored to include an assessment of an elderly person for their home care services.

“Property Republic carried out
mystery shopping of our services
to assist us in improving the
customer experience for our clientele.”

Lynn Slater
National Client Service Manager