Five Steps to Creating a Customer-Centric Culture for Your Business

While buying a property is perhaps the largest purchase decision an individual will make in their lifetime, many property developers don’t place a big enough emphasis on customer service. Delivering an exemplary customer experience can only be achieved when the entire organisation places the customer journey at the forefront of all strategies and initiatives. Watch [...]

By |2018-12-13T13:29:47+00:0022nd October, 2018|Customer Experience, General Marketing|

Why Listening is the Key to Providing Superior Customer Service

“Most of the successful people I’ve known are the ones who do more listening than talking.” ― Bernard M. Baruch. We must say, the famous American political consultant and financier Bernard Baruch hit the nail on the head with the above quote. It’s no secret that delivering exceptional customer service is an imperative component of the property [...]

By |2018-12-13T13:35:23+00:0015th August, 2018|Customer Experience|

Mastering the Art of Mystery Shopping

Particularly in the property industry, a large focus is placed on evaluating the monthly financial performance of businesses – so, shouldn’t the same concept apply to the sales and customer experience efforts of the on-site staff? It’s crucial that developers know how effectively their prospects are nurtured, and how well the on-site team represents the [...]

By |2018-12-13T13:35:46+00:009th August, 2018|General Marketing, Project marketing, Sales|

Five Steps to Creating a Customer-Centric Culture for Your Business

Despite property being perhaps the largest purchase an individual will make in their life, many property developers do not place a big enough emphasis on customer service. The truth is, delivering an exemplary customer experience only works when the entire organisation and all its facets place the customer journey at the forefront of all strategies [...]

By |2018-12-13T13:36:27+00:0016th July, 2018|Customer Experience|

Our Top Takeaways from Adobe’s Digital Trends Report 2018 – Part Two

For the second installment of our Digital Intelligence Briefing: 2018 Digital Trends report takeaways, we discuss the findings that a dual focus on content and data enhances the customer journey. Property Republic’s Key Takeaway: combining data insights with effective content to facilitate well-designed user journeys enriches customer experience. According to the report: “The top strategic [...]

By |2018-07-05T11:14:09+00:004th June, 2018|Content Marketing, Customer Experience|

Our Top Takeaways from Adobe’s 2018 Digital Trends Report 2018 – Part One

Property Republic’s Key Takeaway: Ensuring that the customer experience is at the forefront of every strategy within each department of a business is essential for success. Earlier this year, Adobe and Econsultancy released the Digital Intelligence Briefing: 2018 Digital Trends report, which delivers insights to digital marketing behaviours around the globe. The report provides extremely [...]

By |2018-07-05T11:15:45+00:001st June, 2018|Customer Experience, Strategy|

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