Five Steps to Creating a Customer-Centric Culture for Your Business

While buying a property is perhaps the largest purchase decision an individual will make in their lifetime, many property developers don’t place a big enough emphasis on customer service. Delivering an exemplary customer experience can only be achieved when the entire organisation places the customer journey at the forefront of all strategies and initiatives. Watch [...]

By |2018-12-13T13:29:47+00:0022nd October, 2018|Customer Experience, General Marketing|

Five Tips for Productive Meetings

Meetings are a fact of life when it comes to working as part of a group.  And while they can pose as a great way to facilitate open communication, a poorly executed meeting can become an unproductive affliction for your team.   Particularly in the property industry, meetings between sales and marketing teams are crucial to ensure alignment [...]

By |2018-12-13T13:32:32+00:0027th September, 2018|General Marketing, Sales|

Mastering the Art of Mystery Shopping

Particularly in the property industry, a large focus is placed on evaluating the monthly financial performance of businesses – so, shouldn’t the same concept apply to the sales and customer experience efforts of the on-site staff? It’s crucial that developers know how effectively their prospects are nurtured, and how well the on-site team represents the [...]

By |2018-12-13T13:35:46+00:009th August, 2018|General Marketing, Project marketing, Sales|

Five Steps to Creating a Customer-Centric Culture for Your Business

Despite property being perhaps the largest purchase an individual will make in their life, many property developers do not place a big enough emphasis on customer service. The truth is, delivering an exemplary customer experience only works when the entire organisation and all its facets place the customer journey at the forefront of all strategies [...]

By |2018-12-13T13:36:27+00:0016th July, 2018|Customer Experience|

The Value of Referrals

Referrals are an extremely valuable form of marketing that pose many benefits for your business – particularly for those in the property industry.  At the end of the day, buying property or land is a huge purchase decision, that proves stressful for many individuals.  Many first home buyer purchasers looking to build are likely to [...]

By |2018-07-05T11:26:31+00:0030th April, 2018|Customer Experience, General Marketing, Sales|

It’s All in the Ears: Why Listening is the Key to Providing Superior Customer Service

It’s All in the Ears: Why Listening is the Key to Providing Superior Customer Service It’s no secret that delivering exceptional customer service is an imperative component of the property sales cycle.  In fact, no industry requires an outstanding level of customer service more than that of property, and yet we’re finding that it’s the [...]

By |2018-07-05T11:35:28+00:0017th April, 2018|Customer Experience|

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