Customer Experience

Why Listening is the Key to Providing Superior Customer Service

“Most of the successful people I’ve known are the ones who do more listening than talking.” ― Bernard M. Baruch.

We must say, the famous American political consultant and financier Bernard Baruch hit the nail on the head with the above quote. It’s no secret that delivering exceptional customer service is an imperative component of the property sales cycle.

In fact, no industry requires an outstanding level of customer service more than that of property, and yet we’re finding that it’s the customer experience process that has the most potential for improvement.

In order to deliver a superior service to customers, we must first understand what they both want and require. It’s only once a buyer’s needs and priorities have been fully grasped that a brand can develop strategies and services to both align with and complement these requirements.

Watch this short video to discover why listening is the key to providing a superior customer experience:


Let your ears do the talking and notice the rewards you reap. The secret to exceptional customer service is all in the ears.



Judi Carr

A bona fide property marketing queenpin who embraces challenges and new opportunities. Loves a good quiz. Go the Hawks. With a wealth of knowledge and experience in the property industry having worked for some of Australia's biggest developers and property organisations, our Director, Judi, guides and inspires the success of our brand.By combining her extensive property knowledge and passion with her innovative and strategic thinking, Judi always knows how to achieve the best outcomes for clients.